

If you've experienced difficulties when flying to or from the US in the past, it may be the case you share the name of someone on the US government’s ‘no fly list’, or there may be another issue with your records.
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How to make an enquiry when you have API problems with flying to and from the US Find out more about this process on the TSA website.
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When you give us your Advance Passenger Information (API) for a flight to the US, your full name, date of birth and gender will be supplied to the TSA for watch-list screening. In order to ensure security on flights into the US, the US Transportation Security Administration (TSA) screens passenger information for all travellers entering the country. Further information is available on the TSA website at This section tells you about US passenger security screening, and what to do if you've experienced difficulties when flying to or from the US in the past. You can also contact the TSA Consumer Response Centre on 1-86, where your case will be assessed on an individual basis. If there is any damage or loss of items incurred during the TSA’s screening process you should make a claim on your insurance.

Loss or damage of items during TSA screening Please be aware that the TSA has the right to break into your locked baggage, which can cause damage if you're not using the TSA-approved locks. The locks can be bought from luggage shops at most airports. You can buy special TSA-approved locks, which can be opened by security officials with a master key. The TSA recommends you leave your bags unlocked to make them easier to search, but we disagree with this policy. You should always make sure your bags are securely locked before checking them in.

When this happens, a notice will be placed inside your bag telling you that it was opened for inspection by a TSA official, and your bag will be resealed with a tamper evident label. When flying to or from the US you may notice your baggage has been opened after it was checked in. The US Transport Security Administration (TSA) screens all baggage going through commercial US airports, for security reasons. Keep up to date with the latest requirements, safety measures and other information in place by visiting the Walt Disney World Know before your go website.Services such as Park Hopping and Genie may be modified or unavailable and cannot be guaranteed.

